60 Sec of Tech PAPR

This week we highlight a new UpTech company, PAPR, which has designed a solution that will replace your company’s need for a local printer.

C-Forward welcomes new Network Engineer: Bryan Cobb

Bryan Cobb

Bryan Cobb

C-FORWARD, INC., I.T. SERVICES FIRM
ANNOUNCES NEW NETWORK ENGINEER

Bryan Cobb is a Network Engineer for C-Forward. He spent 15 years as the IT/Facilities Director at the Northern Kentucky Area Development District (NKADD) transforming it into one of the most technologically advanced Area Development Districts in the state of KY.
Bryan is a graduate of Northern Kentucky University with a BS in Computer Science. He is also a graduate of Leadership Northern Kentucky 2013 and currently sits on the Leadership Education Day Committee. In 2012, Bryan started New Haven’s first father engagement program at New Haven Elementary called, “Tiger Dads” which currently enlists over 300 father figures.

Bryan also serves on the NKY MakerSpace Steering Committee and was a Cub Scout leader for 4 years.
He enjoys being outdoors, playing golf, snow skiing and home improvement projects, but most important, he likes spending time with his wife and kids. Bryan and his wife Cristina currently reside in Union, KY with their two children Zachary and Avery.

60 Sec of Tech iPhone 7

In this episode we highlight some of the best features of Apple’s iPhone 7.

C-Forward Announces Dale Silver’s Promotion to V.P. of Client Services

C-FORWARD, INC., I.T. SERVICES FIRM ANNOUNCES
VICE PRESIDENT OF CLIENT SERVICES

dale website pictureC-Forward, an Information Technology (I.T.) Services firm headquartered in Covington, KY is announcing a new Vice President of Client Services.

Dale Silver, C-Forward’s Client Services Manager, is being promoted to Vice President of Client Services.

A Dale Carnegie Sales & Management graduate, Silver brought over 25 years of executive experience to C-Forward when she started in 2012.

Brent Cooper, C-Forward’s President, raves about Dale’s performance and leadership within the organization.

“Dale is an excellent manager.” said Cooper. “She is extremely hard working, always goes above and beyond, and demonstrates every day that she cares about our company and the community.”

According to Cooper, Dale’s work is a key factor in C-Forward’s extremely high client retention rate, (over 95%), and consistently high customer satisfaction scores.

“Our vision is to provide quality, cost effective and innovative I.T. solutions that help our employees, customers and community succeed.” Cooper explains. “Dale fits perfectly with that vision as she has a daily positive impact in all three of those success goals.”

Silver expressed why she joined C- Forward. “I was looking for a company that shared my vision of providing outstanding service to clients as well as a commitment to the community. My first call was to Brent knowing he had built C-Forward on the same principles. I have never looked back. The management team and staff continue to improve internal best practices in order to deliver world-class service.”

A past Executive Committee Board Member at the NKY Chamber, Silver currently serves on the Covington Business Council Board of Directors, is a Team Organizer at the Parish Kitchen, a volunteer at the Cincinnati Pet Food Pantry, and serves on the Queens Point Homeowners Association. She is also the current President of the Rosie Reds Board of Directors.

“I could not be more proud of her.” said Cooper. “As you can see, her service has not only been extensive, but extremely effective. Her strong voice at the Northern Kentucky Chamber of Commerce Board of Directors helped elevate both the Leadership Northern Kentucky and Women’s Initiative programs – two of the most successful offerings by that organization. Her passion for serving the poor and homeless continues to shine through her service at the Parish Kitchen. And her service with the Covington Business Council has helped make that organization stronger, and the City of Covington a better place to live, work and raise a family.”

In 2009 Silver received the “Leader of Distinction” award from the NKY Chamber’s Leadership Foundation. In 2013 she was named an Outstanding Woman of Northern Kentucky, and in 2015 she received the Walter L. Peischel Volunteer Award from the NKY Chamber.

A graduate of Leadership Northern Kentucky in 1998, Silver enjoys spending time with her friends and family, supporting various organizations, and attending as many Reds baseball games as humanly possible. She lives in the Incline District of Price Hill with her dog “Minichip” and cat “Gracie.”

Colonel De Gourmet Herbs & Spices

It’s always a rough day as a business owner when you drop your computer and break the flash drive that has all of your important files and information stored on it. That’s exactly what happened to “Colonel” De and Susan Stewart of Colonel De Gourmet Herbs & Spices. What was their knee-jerk reaction? To call C-Forward, of course!

Upon receiving the device, C-Forward did everything they could to repair it. Unfortunately, the drive was broken beyond physical repair. Reluctant to admit defeat, C-Forward devised a plan that would enable the files to be retrieved from the drive without the physical damage needing to be repaired. This plan was communicated to the clients, who were assured that they would not need to pay anything if the recovery was unsuccessful.

Because the circuitry within the device was undamaged, the data was able to be salvaged. From this point, a link was created and sent to the client which allowed them to download all of their previously lost data.

When Susan Stewart was informed that the data had been recovered, she had this to say: “I cannot even begin to tell you how relieved I am. From the bottom of my heart, thank you for finding a solution.”

C-Forward is committed to being proactive and finding the best solutions for their clients. This is just one of many happy customer stories.